Our IVR service allows customers to make their payment easily and securely over the phone without the need for you to provide contact centre staff and expensive facilities.
The payment solution offers a frictionless customer journey. It includes the facility for anyone wanting to make a payment without sign-up hassle using touch tone data entry.
There are bespoke options to provide a unique telephone number that customers can directly call, and can accept calls into a chosen number and direct through a pre-recorded IVR system hosted by the organisation, or MultiPay.
Benefits of using IVR payments from MultiPay
Support customers who prefer to pay by phone
Requires minimal infrastructure
Fully branded to your business
Offers the security of PCI compliant payments without the huge investment
Full reporting with real-time transactional information and payment history
Single view of all payment channels for both digital and cash payments through our client portal