Telephone payments without the huge investment
For customers who prefer to pick up the phone

Our IVR service allows customers to make their payment easily and securely over the phone without the need for you to provide contact centre staff and expensive facilities.

The payment solution offers a frictionless customer journey. It includes the facility for anyone wanting to make a payment without sign-up hassle using touch tone data entry.

There are bespoke options to provide a unique telephone number that customers can directly call, and can accept calls into a chosen number and direct through a pre-recorded IVR system hosted by the organisation, or MultiPay.

Benefits of using IVR payments from MultiPay

Support customers who prefer to pay by phone

Requires minimal infrastructure

Fully branded to your business

Offers the security of PCI compliant payments without the huge investment

Full reporting with real-time transactional information and payment history

Single view of all payment channels for both digital and cash payments through our client portal

Our team are experts in user journeys and payments, and can offer guidance on strategic payment journeys and customer experience transformation. Get in touch today [email protected]

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