Our PayByLink product allows organisations to overlay traditional digital payments with capabilities to reach out to customers with care, engaging with customers sensitively and responsibly. It can be a standalone solution, or integrated with an existing CRM system. Businesses can send tailored, personalised SMS reminders containing a payment link to increase engagement and reduce payment friction.

The global average open rate of SMS is 94%*, so offering a payment method that improves interaction with the customer will ultimately increase payment collection rates and improve the overall customer experience.

Implementing PayByLink is quick and easy, it offers a good solution for contact centres for issuing one-off secure, payment links via SMS or email with the costly expense of ‘call masking’ services. It’s ideal for work from home call centres as it is a totally PCI secure service. Use for regular payment reminders to reduce arrears, particularly on small outstanding amounts that may often be uneconomical to chase.

New feature coming Spring ’21 - PayByLink Recurring Payments. This latest enhancement of PayByLink enables customers to decide whether to make a single, one-off payment, or set up a recurring payment on their account. Quick, easy and flexible payment plans take the strain out of arrears collections for both customer and business.