Our PayByLink product allows organisations to overlay traditional digital payments with capabilities to reach out to customers with care, engaging with customers sensitively and responsibly. It can be integrated with a CRM system or standalone and means businesses can send tailored, personalised SMS reminders containing a payment link to increase engagement and reduce payment friction.
The global average open rate of SMS is 94%*, so offering a payment method that improves interaction with the customer will ultimately increase payment collection rates and improve the overall customer experience.
Implementing PayByLink is quick and easy, it offers a good solution for contact centres for issuing one-off secure, payment links via SMS or email with the costly expense of ‘call masking’ services. It’s ideal for work from home call centres as it is a totally PCI secure service. Use for regular payment reminders to reduce arrears, particularly on small outstanding amounts that may often be uneconomical to chase.
Benefits of using PayByLink
Enhances traditional digital payment methods
Easily integrates with existing CRM systems to send automated customer reminders by SMS or email
Fully PCI compliant and can be used effectively in a call centre environment, including home-based teams
Enhances customer engagement improving the customer experience
Increases collection of small arrears with ease
Reduce the costs of chasing arrears
Increase the security of taking payments over the phone
Increases efficiency with bulk payment options
Enhances cash flow management
Single view of all payment channels for both digital and cash payments through our client portal
*global average open rate of SMS is 94% https://www.esendex.co.uk/blog/post/what-is-the-open-rate-for-sms-in-2018/