PayPoint Donate – A suite of omnichannel Donor payment products

Direct Debit

Charities can choose from three direct debit options, offering flexibility and choice and enabling charities to automate and grow donor Direct Debit payments.

1. Direct Debit Instruction (DDI) Capture

We can provide DDI capture services so you can quickly capture mandates online, over the phone or by paper sign-up. The instructions can be submitted automatically for processing by our Bureau and Facilities Managed services or integrated with third-party processing solutions.

2. Direct Debit BACS Bureau

We can process Direct Debit payment collections on your behalf as an Indirect Direct Debit Submitter, using your Service User Number provided by your sponsoring bank. We can also integrate this with our online DDI capture service, so you can capture mandates online, over the phone or by paper sign-up.

3. Direct Debit Facilities Management

If your Charity does not have its own Service User Number, then our Direct Debit Facilities Managed BACS-accredited service offers the perfect solution. We’ll also ensure your trading name appears on your donor’s bank statements, reducing the likelihood of cancellations and queries.

Direct Debit Exceptions Management

Our Direct Debit exceptions management solution identifies failures and cancellations immediately and will send an automated message to the Donor based on a set of predefined rules with a range of alternative donation options. Using exceptions management will help minimise failed donations and keep supporters engaged with your cause.

Open banking – PISP Payments

Our Pay By Bank solution offers Increased customer data security and smoother donor journeys. Cashflow is optimised as funds are received within two hours and can have significantly lower transaction costs than traditional payment channels.

Card Payments

We offer all-inclusive pricing enabling your Charity to understand all charges clearly and concisely. Our card payment processing service can quickly speed up your card transactions and payment gateways. We also transmit data so donations from a customer’s issuing bank can be seamlessly transferred to a charity’s, supplier’s or merchant’s account.

Through our cards business Handepay we can provide your Charity with contactless payment terminals that allow donors donate using the latest contactless payment technologies including Apple Pay, Google Pay and Samsung Pay. In addition to making life simpler for donors, Handepay can improve cash flows by providing next day banking and no minimum monthly service charge.

PayByLink

Send tailored, personalised SMS messages or emails containing a payment link to increase engagement and reduce payment friction.

The solution can be used in bulk or over the phone to initiate considerate donations and donors can opt to receive, a link to pay online, a barcode to pay cash donations into one of PayPoints 28,000 retail stores, or they can request a call back in order to pay by phone

The donor can also be given the option to pay a one off donation or to set up a recurring card payment donation. The portal is PCI-compliant and can be used effectively in a call centre environment, providing real-time reporting on donations, and integrates with existing CRM systems via our suite of APIs.

Phone Interactive Voice Response

Offer your donors a Phone/Interactive Voice Response payment service without the need for additional customer service resources, which means donations can be made at any time every day of the year, freeing up staff and avoiding call centre costs.

Call Centre – Tone Masking

Tone masking removes the risk that card numbers can be recorded or heard by the agent in the call centre when donors key in details on their phone. The audio tone value is replaced with a single monotone that prevents downstream systems from being exposed to this sensitive data. Agents can also only see the last four digits of the card number, which allows them to make sure the transaction is successful without giving them access to the whole number.

Via API or Web Portal

Dependent on your Charities specific needs PayPoint Donate offers a suite of API’s that can integrate into existing back office systems and CRM solutions. Alternatively, we offer a secure web portal solution that can be set up quickly and requires minimal development time.

Event Streamer

Our Event Stream will join up your data points for continuous streaming of donation data in real-time enabling your charity to send instant automated messages to users and respond to their actions immediately.

User Portal

Our intuitive user portal, gives your charity team access to a host of insightful reports. You and your team will also benefit from the fact that Charity MultiPay reporting is consistent across all payment types, so you won’t be faced with any steep learning curves if you introduce new payment services.