A. Duffin,
Financial Welfare Team, Renfrewshire Council
What was the challenge?
Renfrewshire Council were limited to the types of payment methods available to their residents. Particularly for vulnerable service users who need to access cash for personal use.
What was the solution?
PayPoint’s CashOut solution is a convenient way to issue vouchers for regular or emergency payments. The service means that specific amounts or low value vouchers can be provided to the most vulnerable customers.
The result
Quick and easy access to the online portal to issue vouchers meaning their is minimal disruption to daily tasks.
The cash voucher scheme also means that Renfrewshire can react quickly to crisis situations and alleviate troublesome situations promptly. This helps to support their local community and provide a great service.
Other benefits include, being able to control how much cash a person can have each day and the ability to cancel vouchers if no longer required.
A. Duffin,
Financial Welfare Team, Renfrewshire Council
CashOut vouchers
Renfrewshire now issue their cash payments using PayPoint’s CashOut voucher service. To date, they have issued over 4,000 vouchers through their social work channels and over 18,000 crisis payments to vulnerable users.
Previously, when cash was required, a time consuming and costly transaction was triggered requiring vast amounts of paperwork. Now, vouchers are issued directly to the user or support worker to redeem for cash or energy credit in their local PayPoint store. This is a much more cost effective, secure and simpler method.
Energy vouchers with ID Check can also be issued, a particularly helpful tool for making emergency payments, ensuring no exchange of cash or exploitation.
Social Worker,
Renfrewshire Health & Social Care Partnership